commins@ira.go.ke

    +254 020-4996000/+254 719 047 000

Toll Free Line: 0800724499

We recognize that policyholders and potential policyholders have a right to deal with honest, trustworthy and knowledgeable insurers and intermediaries. Considering that insurers and intermediaries have a greater knowledge of insurance issues than the majority of policyholders, flow of information may be distorted. This is because by the very nature of insurance business, consumers may not be able to detect contracts that could be biased in favour of insurers or which may be interpreted to favour the insurer or simply fail to meet their needs. In addition, marketing methods could place potential policyholders under pressure to make a purchase decision

Through consumer education programmes, we seek sensitize the public on the importance of insurance, the reasons as to why one should have an insurance cover, types of products available on the market. Providing this information will not only improve insurer, intermediary and consumer relationships but also grow the insurance industry by strengthening consumer confidence.

  1. Newspaper articles on Insurance
  2. Infomercials
  3. Consumer Education Presentation
  4. Information Education Materials

UPCOMING EVENTS

REPORT CORRUPTION

The IRA Management is committed to upholding the highest standard of ethics. Please report corruption practises by sending an email to ethics@ira.go.ke