The Insurance Regulatory Authority (now herein referred to as ‘the Authority’) receives and handles complaints lodged against members registered with the Authority. The Authority’s role and powers are vested in the Insurance (Amendment) Act of 2006 and is mandated to regulate, supervise and develop the insurance industry.

The Authority has experienced and well qualified staff and advisers, who can competently handle your complaint. Generally they will deal with your complaint in writing, and you will be expected to do so too, since it will be important to keep a record of what is said.

There is no charge for using the Insurance Regulatory Authority’s services.