The Authority's mandate is to regulate, supervise and develop the insurance industry in Kenya.
The Authority shall prioritize the following areas for implementation in the period 2013-18.
|Promote consumer education and protection
||Enhance settlement of claims admited to be within 30 days.|
|Enhance complaints resolution within 30 days from 63% in 2012 to 90% by 2018.|
|Improve Insurance awareness levels by 10% from the baseline.|
|Promote an inclusive competitave and stable insurance industry||Improve the insurance penetration from 3.1% in 2012 to 3.5% by 2018.|
|Enhance access of insurance services in the counties.|
|Enhance stability of the insurance industry.|
|Offer quality customer service.||Increase customer satisfaction from 79% to 85% by 2018.|